We ask for photo verification of the damaged goods send to email@example.com, then we’ll gladly send a replacement at no cost to you.
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, unfortunately we would not take responsibility.
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where the customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at the customer’s expense by placing a new order.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date.
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!
All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
Our t-shirts are manufactured by Gildan which has factories worldwide.
Our designs are created and printed in the U.S.A. and ship from our fulfillment center in Los Angeles, CA.
These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/ 40°C. Keep in mind that you should only use non-chlorine bleach if necessary and to not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.
The pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow instert should only be handwashed.